Telephone, Internet, cable, and satellite television services are all provided the telecommunications industry. There are numerous telecommunications jobs available, ranging from the design of new systems and technologies to customer service work to line installation and repair. A person considering a career in telecommunications should first determine what type of work he or she is best suited for and then obtain the necessary education and training. With constant technological advancements, anyone working in the telecommunications industry can expect to receive regular refresher training and education courses. Employee knowledge and capabilities in all aspects of design, sales, service, and installation are critical for reliable, efficient telecommunications.
A career in telecommunications can be found in mechanical engineering, computer software engineering, or systems analysis for anyone with a passion for computers and research. Mechanical engineering jobs entail the research and development of new technologies such as fiber optic lines and power generators, and typically require at least a bachelor’s degree. To create new, faster, and more user-friendly applications for online communications, software developers and computer systems analysts typically require extensive programming experience and college degrees. Design professionals usually work regular 40-hour work weeks in pleasant office settings.
Customer service, sales, and marketing jobs in telecommunications are typically found in corporate headquarters or a branch office in a city. For these jobs, education requirements vary, but most employers prefer to hire people who have previous retail, customer service, or marketing experience. Customers call or email customer service representatives with questions about billing, technical issues, or changes in service. To attract new business, marketing and sales professionals may contact potential customers, create online and print advertisements, and develop campaign strategies. Many businesses staff call centers with employees who are available 24 hours a day, 7 days a week to provide prompt service to customers.
A bachelor’s degree or higher in business administration, accounting, or human resources is often required of someone who wants to work in corporate telecommunications. Executives and managers conduct market research to find ways to improve sales and service, and they collaborate with other professionals to put policy changes in place. Individuals with strong personal communication and decision-making skills are best suited for such jobs.
Installation, maintenance, and repair of power lines and communications equipment are common telecommunications jobs. Most technicians and installation specialists gain a thorough understanding of safety, tools, and techniques through vocational programs or formal on-the-job training. They must be able to take accurate measurements, troubleshoot electrical systems, and provide excellent customer service in person. Technicians usually work normal business hours, but emergency situations may require them to visit sites late at night or on weekends.