An IT manager, also known as an information technology manager, has a variety of responsibilities within a company or organization. In fact, depending on the size and structure of the company, the daily responsibilities of an IT manager can vary greatly. Managerial responsibilities frequently extend beyond overseeing the development, maintenance, and security of computer and information network systems. Furthermore, many people working in this field have responsibilities that allow them to specialize in a particular area of information technology.
The majority of IT manager responsibilities involve testing the integrity and performance of various information networks and software applications from an operational standpoint. Of course, because technology evolves at a rapid pace, the IT manager must review and evaluate how current systems and applications are meeting the company’s or organization’s needs on a regular basis. This means that a good IT manager should be able to spot and implement new technologies that will help the company achieve its long-term operational and strategic goals.
For a growing number of IT managers, the job also entails business planning, particularly in terms of defining a company’s or organization’s online presence. IT manager responsibilities can range from encrypting and tracking information collected from site visitors to developing and monitoring online community tools like message boards, feedback forms, and surveys, depending on the employer’s mission. IT managers are also in charge of updating and installing system-related software and hardware for Internet and intranet sites.
However, the responsibilities of an IT manager are not limited to machines. In fact, IT managers are in charge of overseeing and directing the work of various groups of people. Many IT managers, for example, assign and prioritize tasks to system analysts, computer programmers, developers, and other support personnel. When it comes to developing and implementing information technology policy and standards, many managers also serve as consultants to executive level officers. Furthermore, whenever the company encounters negative technical issues, the IT department typically serves as the internal help desk, answering questions and troubleshooting issues.
In large companies, there may be multiple IT managers, each with a specific role to play. Some may serve primarily as project managers, developing budgets and coordinating the implementation of new projects and ventures, for example. This type of manager frequently interacts with external clients and third-party vendors. Software development, quality control, security, knowledge assurance, and internal personnel training are some of the other areas of specialization in IT management.