A change agent is a management expert who typically suggests changes to increase productivity, improve employee relations, and increase profit margins. He usually focuses on changing or replacing policies and procedures that are preventing the company from growing. Small businesses, medium-sized businesses, and large corporations may require his services. In the private and public sectors, he usually works for profit and nonprofit organizations.
A change agent’s main asset, and what sets him apart from a traditional business management consultant, is the approach he takes in helping companies improve their operations. He is usually expected to present solutions in a way that inspires and motivates management and employees to change for the betterment of all. Rather than harsh criticisms and inflexible solutions, a change agent usually focuses on engaging employees.
When a change agent is hired, one of the first things they do is look at the company’s chain of command. Identifying the players in the management hierarchy allows him to determine which ones he will need to coach to improve performance and which ones are leading example. Everyone from the chief operating officer down to front-line leaders and supervisors in various departments is included in this evaluation.
The agent then examines the company’s operating systems and organizational structures, as is customary. Examining accounting and bookkeeping practices, equipment and property leasing agreements, and, if applicable, manufacturing or production processes are all common examples. The agent’s inquiries are usually focused on efficiency and profitability in these areas.
A change agent usually sets up a schedule to coach and mentor specific managers and project leaders after the business’s employees and systems have been evaluated. His goal is to lead example, and he frequently shares illustrative anecdotes and role-playing to illustrate his suggestions for improvement. If these non-confrontational approaches fail, he frequently resorts to more confrontational methods of presenting solutions.
A change agent typically presents a written report of his findings and recommendations to management and other key personnel at the conclusion of his evaluation. He usually follows up with the company at predetermined intervals to see how successful his efforts have been. In the meantime, the company is encouraged to contact the agent with any questions or concerns.
A person in this position is usually expected to have excellent communication abilities. His ability to connect with people on a variety of levels is usually critical to his success. To recognize the subtexts in conversations with employees and management, it is necessary to have developed listening skills.
A bachelor’s degree in business administration, management, or a related field is preferred. Some employers require a bachelor’s degree, while others frequently require a master’s degree. It is strongly preferred that you have worked in a management or business analysis position.