In many office-based businesses, a front office manager is an important position. This person is in charge of the day-to-day operations of the office and may also have authority over non-management employees and serve as the department representative. A good office manager possesses a diverse set of skills that aid in the efficient operation of the office as well as the management of employee issues.
A front office manager must have both administrative and interpersonal skills. Because this employee frequently shares the responsibilities of all office workers, basic office skills such as computer literacy, familiarity with office machines, and phone skills are essential. He or she must, however, be able to manage employees under his or her authority fairly and effectively in order for the office to run smoothly. In some cases, this may be difficult because office managers may have casual relationships with coworkers or even be promoted from the ranks of regular office workers. Maintaining a professional work environment while remaining friendly and fair to coworkers is a difficult skill to master.
In some ways, an office manager must be a visionary for his or her department. While some requirements may be dictated supervisors or upper management, it is critical for a manager to ask and prioritize how the office can improve on a regular basis. Updating outdated file systems, implementing more efficient work requirements, and carefully listening to employee suggestions for improvement can all contribute to a happier, more productive workplace.
Many front office managers’ jobs require them to collaborate with other departments. Public relations, sales and marketing, and production departments are some of the departments with which the front office may collaborate. The manager has an important and valuable perspective to bring to meetings with other departments because the office will be the center of customer-company interaction. It may be necessary to become a front-office warrior, refusing to let the department’s needs be overlooked just because they appear mundane. A company’s front office is its public face, so it’s critical that it’s run efficiently and effectively.
There may be no specific educational requirements for this position, but employers frequently seek candidates with industry experience and a track record as a junior manager or even an entry-level office worker. Confidence, industry knowledge, and a plan to increase efficiency can all help you land this job.