A house attendant is in charge of keeping a facility clean, planning events, and responding to inquiries and requests for assistance. A house attendant may be required in residential facilities, government buildings used for public events, hotels, and other leisure environments. This person collaborates closely with housekeeping and other support staff to ensure that visitors and staff receive the services they require. Working in this position usually does not require any special qualifications or experience, though prior experience in customer service or maintenance roles can be beneficial.
The specific responsibilities of a house attendant vary depending on the employer and the environment. In a setting such as a residential facility, the attendant might be in charge of the front desk, checking people in and out, answering phones, and handling some routine paperwork. Sweeping, mopping, and other basic cleaning tasks to keep common areas clean, as well as some cleaning in private rooms, may be part of the responsibilities, depending on the facility. House attendants also keep an eye on residents’ well-being and keep an eye on security to ensure the building is a secure environment.
The house attendant is in charge of making sure that a facility, such as a meeting hall, is ready for events when they are needed. Working in an office to answer questions, schedule events, and organize crews when they are needed are examples of this. This member of staff, who is also in charge of event preparation, can supervise regular cleaning. The house attendant may be in charge of arranging chairs, setting up audio-visual equipment, and other tasks, as well as responding to specific requests from visitors to the venue. Someone might, for example, require food delivery arrangements.
A house attendant may be used in hotels, resorts, spas, and other similar settings to perform similar cleaning and guest service duties. Deep cleaning and room changeovers are usually the responsibility of housekeeping staff, but the house attendant can tidy common areas, keep an eye out for problems, and rearrange rooms as needed to meet the needs of guests and staff. Answering phones, ensuring that staff is properly scheduled, and connecting with facility employees such as massage therapists to see if they require special assistance are all part of the job description.
A keen eye for detail and the ability to multitask are advantageous in this field. At the same time, housekeepers may be cleaning rooms, keeping an eye on the door for incoming customers, and pondering scheduling issues. Their goal is to make procedures run smoothly, which can make them appear inconspicuous until a problem arises.