In office environments and maintenance facilities, a printer technician maintains computer printers. Repairs and routine part replacements, including the installation of new ink cartridges, are available from technicians. They also deal with network issues and troubleshooting. Many manufacturers make multifunction printers, which necessitate technicians who are skilled not only in printing but also in copying, faxing, image production, and other related tasks. Service companies, printer manufacturers, and individual companies seeking on-site staffing all have openings in this field.
Printer technicians respond to calls about malfunctioning printers while on the job. A dispatcher fills out a trouble ticket with details about the job, including any error codes the client has reported. This information can be used the technician to determine what tools and supplies are required. The printer can be examined upon arrival to learn more about the nature of the problem. Printer technicians can create detailed documentation on the situation and repair options to assist the customer in making the best decision.
If the printer has a mechanical problem, the printer technician may need to disassemble it to replace or service components. It may be necessary to clear a jam or replace an ink cartridge, both of which are relatively simple tasks. Other cases necessitate more delicate work, and the technician may advise the client to send the printer in for service and use a temporary replacement while the repairs are being completed. If a printer requires a rare part or must be serviced in a special clean environment, this may be necessary.
If the issue is related to network configuration, the printer technician can assist you in resolving the problem. This could include coordinating with information technology staff, dealing with a virus, or resolving a network problem. Changes to the network or system can sometimes cause incompatibility, such as attempts to increase security that accidentally lock users out of the printer network. A printer technician can also offer advice and information to help prevent future incidents.
If a problem is complex, printers may be sent to a warehouse or workshop for repair. On refurbished units, printer technicians can perform warranty repairs and service, after which the product will be packaged and resold at a reduced price. Because technicians work in a private environment, they have less direct contact with customers, but they do have to coordinate with and supervise other employees. In addition to printing, a printer technician may be required to organize schedules and perform other administrative duties.