At hotel front desks, night auditors work overnight shifts. They review daily records regarding financial transactions, billing information, and occupancy in addition to providing general customer service duties such as checking in and out guests. Although there are no specific educational or training requirements for becoming a night auditor, a prospective employee must have a number of important practical skills. A person interested in working as a night auditor should develop strong communication, math, computer, and organizational skills. Additionally, prior experience in customer service or accounting-related positions can be extremely beneficial in securing employment.
The ability to stay awake and alert throughout a graveyard shift is perhaps the most obvious and important trait required of a night auditor. People who enjoy late nights and the opportunity to sleep in during the day are usually the best candidates for the job. However, a parent or student with daytime responsibilities may not be able to handle frequent overnight shifts. An auditor’s ability to sleep on a regular basis is critical not only for job performance but also for his or her health.
To keep track of guests and accounts, most modern hotels use computerized systems. A person who wants to work as a night auditor should be able to type quickly and understand basic word processing and database software. An auditor’s math skills and attention to detail are also important, as they must carefully review on-screen data before and after conducting audits.
Employers prefer to hire new night auditors with a track record of providing reliable customer service. When applying for night auditor positions, previous experience in other hotel jobs, such as front desk clerk, bellhop, or restaurant attendant, is a distinct advantage. Experience working in call centers, supermarkets, and retail stores can also demonstrate to a potential employer that an individual is capable of dealing with customers in person and over the phone.
Job openings for night auditors can be found on job search websites and in newspaper classified ads for those who believe they are qualified. In addition, filling out applications at hotels that are not actively hiring is usually worthwhile. If a position becomes available in the near future, a hotel manager will most likely contact those who have already applied before placing a public ad for the position.
An individual can usually expect to spend several days in training under an experienced desk clerk after finding a job and having a successful interview. He or she will gain knowledge of software applications, hotel policies, and audit procedures. A night auditor who performs well in his or her job may be promoted to a supervisory or administrative position quickly.