To become an IT infrastructure manager, a combination of extensive, formal training and experience in information technology architecture is typically required. Computer hardware, wiring, servers, backups, and other items required to operate and support a computer network are referred to as information technology (IT) infrastructure. In most cases, an IT infrastructure manager is in charge of all computer equipment in a building or company. Multiple managers may be assigned to a solutions architect or similar position in very large operations.
An IT infrastructure manager is best suited for people who are detail-oriented, technologically inclined, and enjoy learning. The primary responsibility of the IT infrastructure manager is to assess technology solutions for the organization’s business needs and identify the best tools to meet those needs. For example, a growing business may discover that more employees require access to computerized sales and accounting systems. To support this growth, more hardware, networking switches, routers, and servers will be required.
Post-secondary education is typically the first step toward a career as an IT infrastructure manager. A computer science or systems architecture degree from a university is quite common. Some people have earned bachelor’s degrees in business or other fields before going on to complete certification or training programs in infrastructure, networks, or related skills.
Many people pursue additional education in order to advance their careers into management. A Master’s of Business Administration (MBA), management certificate programs, or a more focused course of study that focuses on a known area of weakness are examples of this. Someone who struggles with written communication, for example, might be better off taking a course in that skill rather than another technology course.
Leadership and prioritization are two areas of related work experience that can help you become an IT infrastructure manager. Short stints as a temporary or project manager can provide valuable leadership experience. In a low-risk environment, leading a large project for a volunteer agency or community organization is a great way to develop these skills. Almost all leaders make certain mistakes, and it is often beneficial to learn from these mistakes outside of the workplace.
Once you’ve taken on the role of IT infrastructure manager, you’ll need to prioritize your tasks. Several hardware projects are usually running at the same time, with increasing pressure to deliver on time and on budget. All managers face a challenge in managing and resolving these issues. The ability to practice and apply communication techniques to manage user expectations and ensure project timeliness is critical to your long-term career success.